Dispute Resolution
We are here to ensure fair play for everyone.
At Bigjaja, we strive for smooth transactions. However, if a disagreement arises between a buyer/renter and an agent/company, our Dispute Resolution Center is here to mediate impartially.
When to Open a Dispute
- Item Not Received / No Access: You paid for a property but were denied access or keys.
- Significantly Not as Described: The property is materially different from the listing photos or description (e.g., wrong location, fewer rooms).
- Commission Disputes: Disagreement over agreed agency fees.
The Resolution Process
1
Report the Issue
Open a ticket through your dashboard or email disputes@bigjaja.com within 24 hours of payment/incident.
2
Investigation (24-48 Hours)
Our team will review chat logs, transaction history, and contact both parties for evidence (photos, documents).
3
Mediation & Ruling
We will attempt to find a mutual agreement. If none is reached, Bigjaja will make a final binding decision based on evidence.
4
Resolution
Funds in Escrow will be released to the appropriate party (refunded to buyer or paid to agent) based on the ruling.